Privacy Policy
What we collect, why, and what we do not do with it.
Last updated 2026-08-18
What we collect
- Order information: name, shipping address, email address and order contents.
- Payment information: handled by our payment processor. We do not store full card numbers.
- Usage data: pages visited, referring source, approximate location from IP, device type.
- Communications: emails you send to support.
What we do not ask for: we do not request your weight, measurements, medical conditions or medication list, and you should not send them to us. If you need advice about your own situation, that conversation belongs with your healthcare provider.
Why we collect it
To process and ship orders, provide customer support, honour the guarantee, comply with legal and tax obligations, and understand how the site is used.
What we do not do
- We do not sell your personal information.
- We do not share your data with third parties except service providers who need it to do their job.
- We do not add you to marketing lists without consent.
- We do not infer or record health conditions about you.
Cookies
We use cookies for essential site function, cart contents and analytics. You can disable non-essential cookies through your browser, though some functions may not work correctly.
Data retention
Order records are retained as required for tax and legal purposes. Support correspondence is retained while relevant to your order and guarantee period. Analytics data is retained in aggregate.
Your rights
Depending on your jurisdiction you may have rights to access, correct, delete or export your personal data, and to object to certain processing. Email support@alkkaburn.com and we will respond within the period required by applicable law.
Security
The site uses HTTPS encryption. Payment data is handled by a PCI-compliant processor. No system is perfectly secure and we make no claim otherwise.
Children
This site and product are not intended for anyone under eighteen. We do not knowingly collect information from minors.
Contact
Privacy questions: support@alkkaburn.com