Support
Email
Contact Us
One support address, answered by people, usually within one to two business days.
This address handles orders, shipping, refunds, product questions and editorial corrections.
What to include
- Order questions: your order number from the confirmation email.
- Refund requests: order number in the subject line. You do not need to justify the request in detail.
- Shipping problems: order number and tracking status.
- Product questions: as much detail as you can. If you are asking about interactions, name the medication.
Medical questions: we cannot give medical advice or tell you whether AlkaBurn is safe alongside your specific medication or condition. That belongs with your doctor or pharmacist, who can see your full history. We can tell you exactly what is in the formula and which pathways each ingredient acts on — which is what they will need. A community pharmacist is often quicker to reach than a GP appointment and is well placed to answer stimulant interaction questions.
Urgent symptoms are not an email
If you experience chest pain, a racing or irregular heartbeat, severe shortness of breath, fainting, or symptoms of a severe allergic reaction, seek emergency medical care immediately.
If you develop unexplained fatigue, loss of appetite, abdominal pain, dark urine, pale stools or yellowing of the skin or eyes, stop taking the product and see a doctor promptly.